I grew up in a world where waiters and waitresses received a gratuity for good service. Provide good service and you’d usually get ten or fifteen percent as a show of appreciation. Provide poor service and you were lucky to get anything. Display some attitude and you’d soon figure out that the penny is so you know that the customer didn’t just forget.
Today we don’t have waiters and waitresses. We have ‘servers’. We don’t have professional, trained staff that take pride in their jobs, we have students. Gratuities are now a ‘tip’, and ‘servers’ apparently believe they are entitled to a fifteen percent minimum no matter what level of service they provide.
When I first heard this I figured the guy was just yanking my chain. Trying to crank me up, so to speak. So I asked a young lady at a local restaurant and her answer was incredulous. The entitlement generation indeed expect fifteen percent – minimum — no matter what. And they expect more if the service was good.
What a crock!
To use words kids understand, it’s time for a come to jesus meetin’. A gratuity, or ‘tip’ if you must, is a gift. You’re not entitled to it, even if you provide absolutely wonderful service. If you’re slow, rude, inattentive or too damn busy talking with your buddies to notice that my coffee is empty, you can kiss your tip goodbye. And don’t even think of sitting down beside me to take my order. You’re the server and I’m there for service. If I want a friend I’ll bring my own.
I like dining out because somebody else gets to cook, serve and clean. Save the “it’s the kitchen’s fault” excuses for somebody who cares. You take my order, you bring my food, and if there’s a problem with any of the process in-between, you sort it out. If you want a fifteen percent tip you’re going to have to earn it.
Speaking of which, my coffee is just about empty…