Comments on: Your software sucks http://techlifepost.com/2009/12/04/your-software-sucks/ Living with technology. Fri, 02 Mar 2012 00:17:39 +0000 hourly 1 http://wordpress.org/?v= By: Nick http://techlifepost.com/2009/12/04/your-software-sucks/comment-page-1/#comment-4749 Nick Sat, 13 Feb 2010 03:40:27 +0000 http://techlifepost.com/?p=3849#comment-4749 I agree. I got effed by Digidesign AND Guitar Center. I'm a guitarist, and I've wanted to record my own music with decent to professional recording software for a while. So I go to Guitar Center, ask around a bit, and the guy recommends that I purchase Pro Tools LE. I tell him that I have Windows Vista, and he assures me that it'll work. Oopsies, the weasel neglected to tell me that it doesn't work for Vista 64-bit, which I conveniently had. And also convenient is Guitar Center's policy of not refunding opened recording software. So I have a $299 paperweight. So I upgrade to Windows 7 (I got a free one since I bought my laptop at Best Buy). There's a beta version that's supposedly to work for Windows 7. I try to install the software again, to no avail. I get a message that says "Cyclic Redundancy Check", which I now realize means that I have a bad disc. So after all this, I have a bad freaking disc from Digidesign. I contact them, and the guy tells me that he's sending a new disc, and he's sending me a download link that gives me the software plus the beta version and audio drivers. I think my problem is solved... and then I start to download this 4GB beast, only to find that it estimates to take over 48 hours to download. It fails once on me. I restart the download and leave my computer on overnight. I wake up to find that it's failed again... I'm absolutely livid at Guitar Center and Digidesign... if you were to cut my throat right now, you'd get sprayed in the face with piping hot angry blood. I agree. I got effed by Digidesign AND Guitar Center.

I’m a guitarist, and I’ve wanted to record my own music with decent to professional recording software for a while. So I go to Guitar Center, ask around a bit, and the guy recommends that I purchase Pro Tools LE. I tell him that I have Windows Vista, and he assures me that it’ll work.

Oopsies, the weasel neglected to tell me that it doesn’t work for Vista 64-bit, which I conveniently had. And also convenient is Guitar Center’s policy of not refunding opened recording software. So I have a $299 paperweight. So I upgrade to Windows 7 (I got a free one since I bought my laptop at Best Buy). There’s a beta version that’s supposedly to work for Windows 7. I try to install the software again, to no avail. I get a message that says “Cyclic Redundancy Check”, which I now realize means that I have a bad disc. So after all this, I have a bad freaking disc from Digidesign. I contact them, and the guy tells me that he’s sending a new disc, and he’s sending me a download link that gives me the software plus the beta version and audio drivers. I think my problem is solved… and then I start to download this 4GB beast, only to find that it estimates to take over 48 hours to download. It fails once on me. I restart the download and leave my computer on overnight. I wake up to find that it’s failed again…

I’m absolutely livid at Guitar Center and Digidesign… if you were to cut my throat right now, you’d get sprayed in the face with piping hot angry blood.

]]> By: Eric Jacksch http://techlifepost.com/2009/12/04/your-software-sucks/comment-page-1/#comment-3813 Eric Jacksch Sun, 13 Dec 2009 15:02:20 +0000 http://techlifepost.com/?p=3849#comment-3813 I think the underlying issue is that hardware manufacturers often make the bare minimum investment in software and fail to consider how much doing so damages their overall product. I think the underlying issue is that hardware manufacturers often make the bare minimum investment in software and fail to consider how much doing so damages their overall product.

]]> By: Glenn http://techlifepost.com/2009/12/04/your-software-sucks/comment-page-1/#comment-3793 Glenn Sat, 12 Dec 2009 04:53:36 +0000 http://techlifepost.com/?p=3849#comment-3793 I know a lot of software sucks [Sigh]. Developers work hard to make code that WORKS, they don't necessarily stop in the middle of that process to ask if it'll be EASY TO USE. Many marketers fail to speak to developers about these topics, for fear they'll be insulted for not understanding technology. Think this whole situation could be improved if everyone on a product team practiced mutual respect. Besides, technical or non-technical, everyone can understand how their job will be impacted when, to quote you, "[buyers will] be looking at your competitors that do, and they won’t be back." I know a lot of software sucks [Sigh]. Developers work hard to make code that WORKS, they don’t necessarily stop in the middle of that process to ask if it’ll be EASY TO USE. Many marketers fail to speak to developers about these topics, for fear they’ll be insulted for not understanding technology. Think this whole situation could be improved if everyone on a product team practiced mutual respect. Besides, technical or non-technical, everyone can understand how their job will be impacted when, to quote you, “[buyers will] be looking at your competitors that do, and they won’t be back.”

]]> By: Evolving Squid http://techlifepost.com/2009/12/04/your-software-sucks/comment-page-1/#comment-3732 Evolving Squid Sun, 06 Dec 2009 06:31:00 +0000 http://techlifepost.com/?p=3849#comment-3732 wait until you buy a new GPS and Garmin makes you buy your software all over again. wait until you buy a new GPS and Garmin makes you buy your software all over again.

]]>